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PRE-ARRIVAL, CHECK-IN & OUT, PARKING, KEYS AND CARDS
- What are the hours for CHECK-IN?
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Check-in time is from 3pm to 9 pm. For check-ins after 9 pm a $40 fee will apply, to be paid cash upon arrival.
- What are the hours for CHECK-OUT?
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Check-out is 11 am at the latest. Please don’t forget to inform us to +1 (305) 798 8811 of your departure time the day before, and we will meet at your apartment to retrieve FOBS and MAGNETIC CARD if you rented a parking space with us. If you need to leave before 11:00 AM, please make sure you leave the FOBs and MAGNETIC CARD (if you parked with us) on the counter top, in the kitchen. Best if you take a picture with your phone and upload it in the "Apartment" section of this guide.
- How is the check-IN PROCESS?
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• When finalizing your reservation, you were asked to provide your flight number. Accordingly, you have a scheduled time for your check-in. • The day of your arrival, kindly confirm your ETA (SMS/WhatsApp) at (+1) 305.798.8811 thirthy minutes prior to your arrival. Please note that unless we have a scheduled check-in time, you may have to wait. Our Site Manager will meet you at the lobby and will accompany you to the property to complete your check-in. This is a private unit and the Front Desk cannot deliver FOBs. • Two/three days prior to your arrival, you will receive an email from ‘Miami Vacation Rentals’ Ref "Your upcoming stay in Miami. Please read important info". If you don´t find it in your inbox, please check your spam tray. • For security reasons, upon arrival we will ask you to show the Credit Card provided and your ID. • You will receive 2 FOBS (building’s electronic key). Carry the FOBs with you always since you will need them for elevators and to move around the complex. You will need a photo Guest Card (Amenities Card) to access the Fitness Center, the indoor spa and the pool. In case you rent a parking space from us, you will receive a magnetic parking pass to access the parking lot.
- Can I request a late check-out?
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Unfortunately, as much as we would like to please our guests, late check-outs are not possible. We need to clean the apartment thoroughly and have it prepared for the next guests. We appreciate your understanding.
- How is the check-OUT PROCESS?
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• The day before, you will receive a text remembering you the check-out time. • Make sure you lock the door by pressing any key in the lock since an unlocked door may invite theft and affect negatively your deposit. • This is a private unit and the Front Desk cannot accept FOBS or MAGNETIC CARDS. • Please remember that any lost FOB, or Parking Magnetic Card will have a replacement cost of $100. If you need to leave before 11:00 AM, please make sure you leave the FOBs and MAGNETIC CARD (if you parked with us) on the counter top, in the kitchen. Best if you take a picture with your phone and upload it in the "Apartment" section of this guide.
- How do I collect my Amenity Card/s?
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You can collect your amenity cards by doing either of the following: 1. Please, go to the guest card window located inside the loading dock in the basement. Exit the lobby and turn right. Walk through the gates and down the ramp, youll see the window on your right. 2. Taking the lobby elevator which is by the mirror and press G. (this is the slowest option) Office Is open from 9am to 5pm. ( Spa, gym and pool are located on the 15th floor). When possible, and when your arrival is during ofice hours, we will try to have the cards ready for you and handle them to you at check-in.
- Will someone from your team receive us in person?
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Absolutely! Just contact us 30 min. before your arrival (SMS or WhatsAPP) at 305.798.8811.
- Does the building offer parking?
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-The Icon Brickell offers valet parking service at $42 per day. Since it has no in & out privileges the daily cost may greatly exceed that amount. - For stays of one month or longer the service is free. Please, note that a $25 fee needs to be paid to the valet parking office to get the sticker; rates may vary). - For your convenience, we will email you the application form that needs to be filled out. If it is not completed and returned to us, you will have to provide it to the Assn the day of your check-in. Should you arrive out of administration office hours, you will have to pay the valet parking cost until you can complete the registration with the Association. Please, be aware that we are not responsible in case you encounter difficulties at car registration.
- Do you have less expensive, self-parking spaces?
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-You can rent from us a space to self-park at the adjacent lot at $30/day, payable cash upon arrival, with in & out privileges. -Since spaces are limited, reservations are encouraged. -At the moment of check-in, we will handle you a magnetic parking pass to open the parking lot gate, and a paper sign with the dates you have booked your space. -You have to place the sign on your car´s dashboard. All vehicles missing this sign, or showing a sign with an expired date, can be towed by the lot owner. -To enter the parking lot, swipe your magnetic card at the gate. To leave, the gate will open by itself. -You can only park in spaces indicated by the Site Manager at the moment of Check-in. -Drive slowly and check for children when you drive backwards! There is a nursery school. -At check-out, remember we will need the magnetic pass in the apartment. So please, do not leave it in your car the night before. You don´t need it for leaving.
- What are your contact and the building's numbers?
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Our contact during your stay: site@miamivacationrentals.com Tel. (+ 1) 305.798.8811 (Maria or Gabriella, 10:00 AM to 7:00 PM) Our Office: info@miamivacationrentals.com Our Reservations Dept.: res@miamivacationrentals.com Tel. (+ 1) 305.606.3421 (Silvia, 6:00 AM to 6:00 PM) Valet Parking Phone, Office: (+1) 786.220.6900 SPA and Gym: Both from 6 AM to 10 PM Phone: (+1) 305.709.0571 Pool: From 7:00 AM to 6:30 PM. It may vary. Towels included. Security Phone Number: (+1) 305.503.0370 Package Room Phone: same as Security Hours: Mon-Fri 8 AM to 12 PM and 4 PM to 8 PM. Sat. 9 AM to 1 PM. Sunday closed
ABOUT THE APARTMENT
- How many towels will I receive?
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We leave 10 bath towels in our two-bedrooms apartments, 6 in one-bedrooms and 4 in studios. Hand towels: 6, 4, 2, and an extra shower mat in every apartment. Should you need more clean towels, please use the washer and dryer inside your apartment. For towels at the pool, gym or spa, show your Amenities Card to get them.
- Is smoking permitted?
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For your convenience, smoking (tobacco, marijuana, other) is ABSOLUTELY NOT permitted in our vacation rental properties. Any additional cleaning fees will be charged to the contract holder for any party not willing to abide by this policy. In addition, there will be a minimum fine of $500 charged. Removing smoke smell is an expensive process. Your understanding is appreciated.
- Can I hire housekeeping services?
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Yes, any day of the week except for Sundays. The cost is $25/hr which need to be paid to the company which works for us. Just mention it when you arrive. Alternatively, you can contact 786.366.0395
- What if additional cleaning is needed upon our departure?
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Please be considerate of the cleaners and upcoming guests. If we find that additional cleaning is needed after your stay, you will be responsible for any extra charges. Please take your plastic garbage bag to the Trash Chute room, open the trash chute metal door and deposit the bag inside. The trash chute is located next the apartment in your floor ending in 01. Dishes and silverware: please rinse them and deposit them in the dishwasher, and start a cycle.
- Why is there a closet in my apartment locked?
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Some homeowners store personal belongings, like clothing, in locked closets. Attempts by guests to force open these rooms are taken very seriously. Please notify our office immediately if you discover an unlocked closet that appears to contain personal belongings. There are no valuable inside those closets.
- Where do I put my trash?
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In each floor you will see a sign saying, “Trash Chute” next to the apartment ending in 01. Enter that door, open the metal cover and deposit your plastic bag. Please do not forget to take out your trash before you leave.
- How do I get to the apartment if I forget my address?
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No worries. Just open your GPS and write “Miami vacation Rentals - Brickell”. Follow the instructions!
- Which amenities are included?
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With your Amenities Card, you can access: • Fitness Center • All gym classes (yoga, spinning, zumba, etc). You will find the gym classes posted in the spa area. To assist just go to the spa front desk 10 minutes before class starts and show your amenities card. • Spa, dry sauna and steam room (with free locker room) • Pool, hot tub To use the gym or spa, go to the Fitness Front Desk and show your Amenities Card.
- How do I get to the pool, hot tub, gym, spa and saunas?
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During pool hours: make sure you take with you your Amenities Card and the FOB. In the elevator, press 15. Open the black door and go outside. The large pool and the hot tub are right there. To go to the spa and gym, walk along the pool, which will be to your right. At about the end of the pool you will see the sign ‘SPA’. Enter and take the elevator to the 14th floor. Enjoy it. If the pool is closed: please go to the 15th floor and open the black doors. • Make a left and you will see a sign "FIT". • Follow the sign until you find a pink door. Open it with your fob • Go downstairs to the 14th floor and open the new pink door with the sign "SPA" with your fob • Now you are in the garage, under the main pool. Please follow the yellow line on the floor, with the sign SPA, FITNESS, until you find another white door. At the door and at the opposite wall there is a sign SPA, FITNESS • Open that door, on the left, and continue straight until you find the fitness front desk. You did it!!! It was worth the walk.
ABOUT MAINTENANCE
- How do I turn on the glass electric cooktop?
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Make sure the LED light next to the key sign is not lit. If necessary, place your finger until it turns off. Sometimes you need to try several times for 5 seconds, or another person with a warmer finger should try it. Then, select the burner you want to turn on, press ON and choose the temperature.
- Electronics and Wi-Fi:
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If Wi-Fi is not connecting, try turning the router off for 20 seconds and on again. Give it some time to reset itself. If that doesn’t work call us and in 95% of the cases we can fix it remotely. If not possible, we will try to solve it with a technician or with Hotwire, the service provider.
- How do I turn on my Samsung TV (95% of our TVs are Samsung; for other TV sets the process is similar)
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Press the ON button on your Hotwire remote or Samsung remote (old models have a colorful cube in the middle; newer models are smaller and have a top left on/off key). The TV should turn off. If that does not work, • Try with the other remote • Make sure the set-top box is on (you will see LED lights indicating activity). If it is off, it will need several minutes to start. • If not working, select INPUT and choose the highlighted option. 99% of the time, you need to select the right Input Source: HDMI plus a number like 1 or 2.
- What if the air conditioner doesn't seem to be working?
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Our A/C as are inspected every three months. They function best when thermostats remain at a constant temperature. Do not set the thermostat below 70; setting it for a lower temperature may cause the HVAC unit to freeze and no longer function. All windows and doors should be closed when using the air conditioner. If it doesn’t work, please call us.
- What if the toilet gets clogged?
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Every condo is equipped with a plunger. Please try plunging the toilet prior to calling for assistance. Please refrain from throwing away large amounts of toilet paper or sanitary items since toilets tend to clog relatively easily in skyscrapers.
- What is an annoying beeping sound coming from somewhere in the house?
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More than likely it is the smoke detector battery that is going dead. Call us and we will send one of our maintenance techs to handle the issue. We do preventive maintenance but occasionally it could happen.
- What if there are damages done to my rental property during my stay?
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Any damage done to your rental property during your stay is the responsibility of the contract holder. If the damage is accidental in nature, please report it to our office right away. Every property has a full inspection just prior to check-in and another damage inspection just after departure to ensure that our staff catches any damage or mising items right away.
- XXXXX PENDING How do I alert you if something is broken or not operational when I arrive?
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Should there be any malfunction, please note it on the ‘Apartment Inspection Report’ that you will be given; take a picture of it and send it to (+1) 305.798.8811 the first noon after your arrival (should the form be missing, just sent a text and picture).